Store Policies

Payment methods and deposits

We accept [placeholder: list accepted payment methods, e.g. credit/debit card, PayPal, cash/e-transfer for local pickup].

Custom orders (custom jewelry, crystal grids, or stone selections requested through our custom order form) require a written agreement before work begins. That agreement covers:

• Price — the total cost, agreed in writing before we start.
• Deposit — [placeholder: deposit amount or percentage, e.g. 50% of the total price], due before work begins. Deposits [placeholder: state whether deposits are refundable, and under what conditions].
• Scope — exactly what is being made, including materials, stones, and any agreed design details.
• Completion time — an estimated completion date. We'll tell you as soon as possible if that estimate changes.

The remaining balance is due [placeholder: when — e.g. before shipping, or upon pickup].

Cancellations, returns and exchanges

Ready-made pieces purchased from the shop may be returned or exchanged within [placeholder: return window, e.g. 14 days] of receipt, provided the item is unused and in its original condition. [placeholder: state who pays return shipping, and whether a restocking fee applies].

Custom orders are made specifically for you, so once work has begun they are generally final sale. If you need to cancel a custom order before work begins, your deposit is [placeholder: refundable / non-refundable / partially refundable — and any cancellation window].

To start a return, exchange, or cancellation, please contact us with your order details.

Damaged shipments

Please inspect your order as soon as it arrives. If anything arrives damaged or broken:

• Contact us within [placeholder: number of days, e.g. 48 hours] of delivery.
• Keep all original packaging and materials — we may need these for an insurance claim.
• Include photos of the item and the packaging when you reach out to us.

We'll work with you on a replacement, repair, or refund once we've reviewed the damage.

Shipping, handling and insurance

• Shipping area — [placeholder: where we ship, e.g. United States and Canada].
• Handling time — orders ship within [placeholder: handling time, e.g. 3-5 business days] of payment, excluding custom orders (see the agreed completion time above).
• Packaging — every piece is carefully packed to protect it in transit. [placeholder: any specific packaging details worth mentioning, e.g. eco-friendly materials, gift packaging].
• Insurance — shipments valued over [placeholder: insurance threshold, e.g. $150] are insured for their full value.
• Tracking — a tracking number is provided [placeholder: how — e.g. by email once your order ships] for every order.

Natural variation, inclusions, treatments and identification

Every stone is unique. Photos are taken to represent each piece as accurately as possible, but natural variation in color, pattern, size, and inclusions is normal and expected — no two pieces are exactly alike, and the piece you receive may differ slightly from the photos.

Where a stone has been treated or enhanced (for example, dyed, heated, or stabilized), we disclose that in the listing when it's known to us. Some materials sold as decorative or metaphysical stones are not gem-tested, and identification is offered in good faith based on common trade names rather than formal gemological certification. If precise identification matters to you, please ask us before you buy.

Digital downloads

Digital items are delivered by email as a download link once your payment is confirmed by our team — usually [placeholder: typical confirmation time, e.g. within one business day]. No shipping address is needed for a purely digital order.

• Link lifetime — each download link expires 14 days after it's issued and can be used up to 5 times. If your link expires or stops working before you've saved your file, just contact us and we'll send a fresh one.
• Refunds — because a digital file can be copied once downloaded, digital purchases are [placeholder: refund policy for digital goods, e.g. non-refundable once the file has been downloaded, or refundable if the link was never used].

Energy healing sessions

Energy healing sessions are requested through our session request form — tell us your preferred format, dates/times, and intention, and we'll confirm an exact date and time through the same written agreement used for custom orders (see "Payment methods and deposits" above): price, deposit, scope, and now a scheduled date/time. A session is confirmed once you accept that agreement.

• Booking — a session is not confirmed until you've accepted the agreement with its scheduled date/time. Please don't make other arrangements around a session that is still only requested.
• Deposit — [placeholder: deposit amount or percentage for sessions, e.g. 50% of the session price], due before the session is held. Deposits [placeholder: state whether session deposits are refundable, and under what conditions].
• Rescheduling — if you need to change your scheduled time, please contact us at least [placeholder: rescheduling notice period, e.g. 24 hours] before your session.
• Cancellation — [placeholder: cancellation policy for sessions, e.g. cancellations with less than 24 hours' notice forfeit the deposit].

Energy work is educational and based on personal or traditional practice; it is not medical, psychological or diagnostic care. See "No medical claims" below.